It was a pleasure to partner with Tourism Fiji for the sixth year. The Fiji Tourism Exchange (FTE) brings together international trade, media and local tourism suppliers in one location to showcase the variety of Fiji’s tourism products, create business opportunities and meet old friends (or make new ones).

Our solution

Challenges & Successes

• Reliable internet connection is always a challenge in Fiji, however, we were able to work with our client to create a name badge with a smaller loading file size without compromising on visual elements or quality.
• We were able to utilise EventsAIR to connect sellers from Fiji with buyers from across the world via the attendee app. Buyers submit their preferences for the types of exhibitors they would like to meet and the types of event services that interest them. Exhibitors are also required to submit preferences for the types of buyers they prefer to meet. Once filters have been received from both sides, our specialised meeting matching AI software takes over the matching process. The software will consider the answers to all the filtering provided, and on that basis, make recommendations to buyers about the types of exhibitors they can meet at the event.
• It has been rewarding for the Touchpoint team to be able to partner with Tourism Fiji again and we look forward to continue to foster this relationship. This close partnership allows honest discussions and feedback as we can continue to make improvements to implement at future events.

AHCWA is the peak body for Aboriginal health in Western Australia and Touchpoint were delighted to sponsor the 2024 AHCWA Youth and State Conference.

Our solution

Challenges & Successes

• Our onsite check-in solution provided efficiency for delegates with minimal lines.
• The conference artwork was designed by Tim Prouse, a designer and artist who grew up on Menang country down in Albany WA. This was incorporated on key conference material including name badges, lanyards, digital banners and conference signage. Our client was also able to have two sets of branding for name badges across the different conference sessions with our onsite printing solution.
• Delegates were able to easily check-in each day using the access control app created for the event.
• Touchpoint was grateful for this opportunity to connect with the local community and assist with the delivery of an event to improve the health and wellbeing of Aboriginal people in Western Australia.

Radio Interview

Touchpoint team member Holly was interviewed by local radio host Jeff Michael at the conference, have a listen below.

Evolve 2022 brought the Australian events community together for a jam-packed one-day education program developed for ‘Building confidence through best practice‘. The event, hosted by Meetings & Events Australia, was delivered in a hybrid event setting with attendees onsite in Melbourne and online.

Our solution

Challenges & Successes

What we said

Touchpoint’s all-in-one registration kiosks

Having worked with the Queensland branch of the Pharmacy Guild of Australia previously, we were delighted to deliver registration services for them for the second year in a row at the Australasian Pharmacy Professional Conference & Trade Exhibition 2022.

Our solution

Challenges

Successes

What we said

What our client said

Deemed as the most important event on New Zealand’s business events calendar, MEETINGS is the country’s only national tradeshow for the business events industry. Touchpoint were delighted to support BEIA again this year.

Our solution

Challenges & Successes

What we said

Chris & Gemma

BEIA team at the registration desk

Get Local 2022 officially marked the reopening of the event destination industry post-COVID with the first physical Australian trade show in two years. Exhibitors from a variety of tourism destinations across Australia & New Zealand gathered to present to local Buyers from all states of Australia.

As the official registration partner for Get Local, Touchpoint provided contactless check-in via QR-Code only registration kiosks.

Our solution

Challenges & Successes

Attendee smartphone app

Fast session scanning

Having partnered with ACC for their face-to-face national conference since 2018, we were delighted to support their transition to virtual delivery.

Our solution

Challenges & Successes

With ACC being one of our first clients to deploy their virtual conference using the EventsAir streaming service AIRCast, our event delivery team of Erica & Gemma needed to explore and test the AIRCast studio’s functionality in its infancy, to service ACC’s evolving program and session requirements. Having worked with ACC since 2018, we were able to leverage our previous experience with both the team and subject matter to pre-empt requirements.

With ACC’s organizing team, program manager and Erica and Gemma each being located across 4 different cities, we collectively used a variety of communication tools to ensure changes, updates or issues were quickly advised and resolved to ensure a seamless experience for attendees.

What we said

“Working with Teagan and her team on this event was both a pleasure and a valuable learning experience for us – we were able to collaboratively explore new features and functions of the platform in a safe & supportive environment, safe in the knowledge that we had a team who could trouble-shoot and enact changes quickly and smoothly, with the delegates none the wiser.” – Erica Zarins, Project Manager (Touchpoint)

What our client said

“It was easily one of the best decisions of the conference bringing Touchpoint on board. I already had the utmost respect for Touchpoint, but that admiration has grown in 2020. The videos created were exactly what we needed, Erica & Gemma were amazing session managers, especially with the limited preparation we were able to provide, and most importantly they answered all my questions! That support prior to and during the conference will always be appreciated.” – Teagan Jones, Conference and Event Manager (ACC)

With an enormous program spanning 8 days, we were delighted to support the Academy of Internation Business in delivering their first ever virtual event.

Our solution

Challenges & Successes

The Academy of International Business (AIB) were early adopters of the OnAIR platform, making the decision to move what should have been their annual meeting in sunny Miami to the virtual space in late May 2020. With a six-week lead time, Touchpoint took up the challenge to engineer the newly released OnAIR platform for what remains to be the largest program we have delivered.

Breakout ‘drop in’ style networking rooms were a large part of the AIB program which, while not catered for directly via OnAIR in its infancy, were provided with some ingenuity, by linking external Zoom rooms to sessions. This allowed delegates a central place to watch plenaries and access all content, while maintaining the interactions delegates expected.

As an international association, delegates and presenters logged on from all over the world and were catered for with a rolling 24-hour program of content with speakers scheduled to their suitable time zone, where possible. The Touchpoint team adapted their delivery with two separate teams, each working 12 hour shifts to break the program into manageable pieces to ensure a seamless delivery over 24 hours, no matter the time of day (or night!).

What we said

“AIB 2020 Online remains one of the most challenging and rewarding virtual events I have managed to date. The AIB team, namely Tunga Kiyak, were fantastic to work with for their adaptability, communication, and overall positivity despite the various challenges of working in a new space. Our team went above and beyond to pull this one together with hundreds of sessions to deliver, we all got a real taste for what OnAIR and Touchpoint are capable of.” – Erica Zarins, Project Manager (Touchpoint)

What our client said

“… While your whole team worked hard, I believe it is appropriate for me here to recognize Erica Zarins and Daniel Branik. Both were with us throughout the experience, and Tunga has received many positive comments about how helpful and pleasant they were throughout the event. This is also my personal experience. When I was unable to enter the opening plenary of our Latin American & Caribbean Chapter conference, AIB-LAC 2020 (despite using the correct pasted-in credentials, which subsequently worked perfectly), with great aplomb, Erica parachuted me in with three minutes to spare, saving the day. There will always be teething troubles, but your staff handled them in a cool and efficient way, which gave so much confidence to us nervous academics. Erica also was extremely helpful in answering questions with me live before we were about to go into one panel, and in extricating me from a screen share I could not get out of. And, in another panel session Dan, your Technology Manager, was absolutely charming and reassuring to all the panelists. I can honestly say it was a pleasure for us all, not only those of us on the organizational side of AIB, but also for all our conference participants to meet your excellent team.” – Jeremy Clegg, University of Leeds, President, AIB

Read the full testimonial here

Touchpoint has provided an integrated registration solution for the Hire and Rental Industry Association (HRIA) annual convention and exhibition for several years running. Beginning our partnership with a focus on onsite name badge services, we’ve expanded to include pre-event online registration management, exhibitor portals and onsite delegate and visitor scanning for data collection and analysis.

Our solution

Challenges & Successes

Chris at the self-check-in kiosks

Delegates using the self check-in facilities

As a new, premium show in the travel and tourism sector, Get Global needed to greet its attendees and stakeholders with a highly efficient and professional onsite registration service. Touchpoint provided this in 2017 and continued to do so for 2018 and 2019, complemented by exhibitor & attendee app solutions.

Our solution

What the industry says

Get Global have won MEA’s Exhibition of the Year in both 2017 and 2018. With a highly discerning audience of fellow event organisers, Get Global needed to provide a superior offering for the single-day event. A partnership with Touchpoint allowed them to maximise the capability of the platform EventsAir and Touchpoint’s own operational experience.

Boarding pass style name badge

Attendees capturing one of the Expo’s entertainments

Touchpoint partners with Meetings & Events Australia, to provide an integrated pre-event and onsite experience for their annual conference & exhibition.

Our solution

Challenges & Successes

What our client said

“The support that the Touchpoint team provided in the lead up and onsite at the conference was, as always, at the utmost level of professionalism, we knew that the conference was in safe hands it worked like a dream onsite and looked great. It has been a very pleasurable experience working with you and your team.” – Robyn Johnson, CEO, MEA

On-demand name badge production

Session scanning

Delegates wearing their name badges

Touchpoint works closely with MFAA to create an onsite registration solution, which accompanies the MFAA team & equipment across 5 cities in 6 weeks.

Our solution

Challenges & Successes

Kylie & Chris working with the MFAA team

Chris registering a delegate