ASEAN Special Summit 2018

ASEAN Special Summit 2018

Accreditation, Event Case Study

Name:                 ASEAN Special Summit 2018 Where:                ICC, Sydney When:                 March 2018 Touchpoint provided a full accreditation solution for the Department of Prime Minister & Cabinet, for the ASEAN Special Summit 2018, the first event of its kind held in Australia.
What On 17-18 March 2018, the Prime Minister of Australia, the Hon. Malcolm Turnbull MP, welcomed the Leaders of the Member States of ASEAN and the Secretary-General of ASEAN to the ASEAN-Australia Special Summit. It is the first time Australia has hosted a Summit with ASEAN Leaders in Australia. Working in partnership with Centium Software, Touchpoint delivered an end to end accreditation solution for the ASEAN Special Summit. Accreditation was required for all attending leaders and dignitaries, delegates, support staff, international & local workforce and media.

ASEAN Leaders with PM Turnbull

RFID credential

Touchpoint team onsite at ASEAN 2018

Touchpoint team onsite

PM Turnbull meeting SME delegates

How Touchpoint worked closely with the Department of Prime Minister & Cabinet taskforce to develop and manage multiple online registration sites and approval portals, used to accredit over 5,000 attendees, media and workforce. Following an extensive data management & quality control process, Touchpoint produced fully branded, RFID encoded credential passes for every attendee, which could be read by electronic gates at the venue. Touchpoint also built in a unique secure overlay, adding an additional level of visual security to the passes. The finer details
  • 4 side events in addition to Special Summit
    • SME Conference
    • CEO Forum
    • New Columbo Plan
    • Counter Terrorism Conference
  • 5,000 attendees, media & workforce accredited for the Summit
  • Multiple fully customised online accreditation request, approval & data management portals
  • 5,500 x RFID credentials passes produced
  • Team of 7 based across Sydney & Canberra managing accreditation operations.
ASEAN Special Summit 2018

ASEAN Special Summit 2018

Accreditation, Event Case Study

Touchpoint provided a full accreditation solution for the Department of Prime Minister & Cabinet, for the ASEAN Special Summit 2018, the first event of its kind held in Australia.

EVENT

ASEAN Special Summit 2018

When

March 2018

Where

ICC Sydney

What

On 17-18 March 2018, then Prime Minister of Australia, the Hon. Malcolm Turnbull MP, welcomed the Leaders of the Member States of ASEAN and the Secretary-General of ASEAN to the ASEAN-Australia Special Summit. It is the first time Australia has hosted a Summit with ASEAN Leaders in Australia. Working in partnership with EventsAIR (formerlly Centium Software), Touchpoint delivered an end to end accreditation solution for the ASEAN Special Summit. Accreditation was required for all attending leaders and dignitaries, delegates, support staff, international & local workforce and media.

How

Touchpoint worked closely with the Department of Prime Minister & Cabinet taskforce to develop and manage multiple online registration sites and approval portals, used to accredit over 5,000 attendees, media and workforce. Following an extensive data management & quality control process, Touchpoint produced fully branded, RFID encoded credential passes for every attendee, which could be read by electronic gates at the venue. Touchpoint also built in a unique secure overlay, adding an additional level of visual security to the passes.

The Finer Details

  • 4 side events in addition to Special Summit: SME Conference, CEO Forum, New Columbo Plan and Counter Terrorism Conference
  • 5,000 attendees, media & workforce accredited for the Summit
  • Multiple fully-customised online accreditation request, approval & data management portals
  • 5,500 x RFID credentials passes produced
  • Team of 7 based across Sydney & Canberra managing accreditation operations.
ASEAN Leaders with PM Turnbull
RFID credential
Touchpoint team onsite
PM Turnbull meeting SME delegates
2014 G20 Summit

2014 G20 Summit

Accreditation, Event Case Study

The Group of Twenty (G20) meeting is for its members’ international economic cooperation and decision-making. Its membership comprises 19 countries plus the European Union. Each G20 president invites several guest countries each year.

Working in partnership with Centium Software and Thales Australia, the Touchpoint team helped deliver the end to end accreditation solution for the Australian G20 host year.

EVENT

G20 2014

When

November 2014

Where

Brisbane Convention & Exhibition Centre, Australia

The Solution

Touchpoint delivered four major specialised components for the G20 2014 Taskforce during a 12 month integration and onsite implant:
  • Create and implement business workflows to support the accreditation system
  • Introduce best-practice processes for workforce accreditation, credential production and onsite accreditation delivery
  • Experienced quality assurance and ongoing auditing of the accreditation data
  • Onsite operational and logistics planning for the lead-up meetings and Leaders’ Summit.

The Finer Details

A Touchpoint team of 15 was integrated into the G20 Taskforce for over 12 months.  Some of the detailed outcomes that Touchpoint provided the G20 Taskforce included: Engagement with designated accreditation offices at the outset of the registration process We provided guidance on timelines, communication content and engagement strategy. Event database management G20 included more than fifty lead-up events to the main Leaders’ Summit. Our role included establishing a set of best practice data management procedures including:
  • Registration data verification and quality assurance
  • Engagement with each of the stakeholders involved in accreditation background check process and management of the secure transfer of data back and forth for over 30,000 accreditation applications.
  • Accreditation requirement tracking
  • Ongoing accreditation status monitoring and management.
Workforce accreditation One of the most labour intensive and complex tasks for any world event is the accreditation of a large and varied workforce. Touchpoint worked closley with the G20 2014 Taskforce to establish operational procedures and guidelines to ensure that workforce accreditation workshops ran as efficiently as possible. Credential production and onsite operations Touchpoint was intimately involved in the credential production and onsite distribution process at G20. Our services included:
  • Production and distribution of 29,000 accreditation passes for international delegations, media, security and workforce.
  • Assistance and advice with onsite accreditation desk set-up including layout, procedures and equipment deployment.
  • Development of onsite accreditation policy and procedures for pass distribution, new onsite accreditations across all categories, cancellations onsite, RFID Troubleshooting and loss of credentials/reprints
Read about Touchpoint at G20 in CIM Magazine
G20 Leaders
US President Barack Obama
G20 Leader’s Meeting
Police patrol the venue
G20 behind the scenes
Former Premier Campbell Newman
G20 volunteers
Flags lines the Brisbane streets
Commonwealth Heads of Government Meeting 2013

Commonwealth Heads of Government Meeting 2013

Accreditation, Event Case Study

The Commonwealth Heads of Government Meeting 2013, commonly known as CHOGM, is the biennial Meeting of the Heads of Government of the Commonwealth of Nations.  Touchpoint Meeting Services successfully joined forces with Centium Software and Neal Consulting Solutions to provide an end to end event accreditation solution for CHOGM 2013.

EVENT

CHOGM 2013

When

November 2013

Where

Colombo, Sri Lanka

Our Solution

  • 3 month onsite deployment in Colombo, integrated into the CHOGM 2013 Taskforce with team of 3 implanted onsite
  • Development of a customised education program for the CHOGM Taskforce
  • 24 hour helpdesk service with internationally accessible phone and email platforms
  • Production and distribution of 40,000 accreditation passes including international and local delegations, media, security and workforce

The Finer Details

Supporting the implementation of the powerful software EventsPro and AccessPoint® software from Centium Software, Touchpoint implemented a 24 hour registration helpdesk and coordinated the production of over 40,000 accreditation passes for delegates, media, security and workforce. Working in partnership with the local CHOGM Taskforce and stakeholders, Touchpoint supplied data reporting, training, delegate management and liaison as required. To complement the databases and internal and public facing portals developed by Centium Software, Touchpoint developed detailed training guides and processes for a series of sophisticated web forms and portals, allowing trusted agents of the various delegations to submit attendee information for accreditation review. Touchpoint then integrated directly into the CHOGM 2013 team alongside a Centium Software technical support team to drive all of major elements of the accreditation process.
Accreditation team including Touchpoint’s Chris and Erica with Former Aus. PM Tony Abbott
Delegates in the media centre
Attendees and members of the Taskforce
Flags line the street of Colombo
Commonwealth Heads of Government Meeting 2011

Commonwealth Heads of Government Meeting 2011

Accreditation, Event Case Study

The Commonwealth Heads of Government Meeting 2011, commonly known as CHOGM, is the biennial Meeting of the Heads of Government of the Commonwealth of Nations.  Touchpoint, along with Centium Software and Fujitsu Australia delivered a world class accreditation solution to the CHOGM 2011 Taskforce.

EVENT

CHOGM 2011

When

October 2011

Where

Perth, Australia

Our Solution

  • Handling and validation of all accreditation applications
  • Working with key stakeholders involved in background checks for accreditation
  • End-to-end training for the Taskforce and delegation officers on the solution
  • 24/7 helpdesk service and onsite management for the accreditation system
  • Credential production and distribution for over 15,000 secure credentials.

The Finer Details

The Touchpoint Team supported the CHOGM Taskforce as an embedded resource, managing the accreditation helpdesk and secure credential production for over 15,000 delegates, media and workforce. Centium Software, with input from Touchpoint, developed a series of sophisticated web forms and portals, driven by event management software, allowing trusted agents of the various delegations to submit attendee information for accreditation review. To complement this, Touchpoint developed a training program to instruct both front and back-end users on using the system. The comprehensive back-end training was crucial in the successful delivery of CHOGM and relied heavily on the extensive experience Touchpoint has with the event management system. Touchpoint provided and managed an internationally accessible and dedicated help desk service in the lead up to and during the event. The production of the accreditation passes was managed by Touchpoint, which was heavily tied to data integrity and management and accreditation processing. Read CHOGM 11 Taskforce testimonial
HM the Queen at the Opening Ceremony
Police patrol the venue
Volunteers with their accreditation passes
International and local media working in the dedicated centre
Behind the scenes
Flags line the street of Perth