Having worked with the Queensland branch of the Pharmacy Guild of Australia previously, we were delighted to deliver registration services for them for the second year in a row at the Australasian Pharmacy Professional Conference & Trade Exhibition 2022.
EVENT
Australasian Pharmacy Professional Conference & Trade Exhibition 2022
When
23-27 March 2022
Where
Gold Coast Convention and Exhibition Centre
Days of onsite registration
Self-Serve registration stations
Staffed registration stations
Hours onsite
Badges + function tickets printed
Registered delegates
App downloads
New onsite registrations
Our solution
Staffed enquiries desk and self-serve check in stations
Self-Serve stations to process new registrations
Agenda configuration
Live Polling configuration
Attendee app configuration assistance
Challenges
Configuring the name badge with additional function tickets that were personalised for each individual’s booking entitlements.
Deploying our printer contingency to a malfunctioning piece of equipment which occurred onsite during registration. The printer was replaced quickly with minimal impact on the registration flow and little down time of the check-in station in question.
Successes
Building a streamlined process for the high volume of onsite registrations, which was an increased number on the previous year
Managing a consistently high volume of foot traffic in the registration area with minimal wait times for attendees upon arrival
What we said
It’s always a pleasure working with the event team from Pharmacy Guild Queensland Branch. They’re experts in producing large events and clearly communicated their vision for the registration area from day one. We worked together to ensure attendees had an easy, efficient and friendly check in experience when they first arrived at the event. The addition of function tickets being printed on-demand, along with attendee name badges, streamlined the entry process at the evening events too.
What our client said
Both in the lead up to the event and onsite, Touchpoint’s efficiency and professionalism makes our job so much easier. The user/delegate registration experience is always seamless, which is our main goal. Their team go out of their way to assist us with any issues that may arise at our end and always have a quick and easy solution to any problems.
